FAQs
CAN I PAY AFTER I RETURN MY RENTAL?
DO I NEED INSURANCE TO RENT FROM DU-ALL CAMERA?
Insurance is only required if the full replacement value is over $10,000. However, we strongly suggest carrying insurance for your rentals, this will protect you in case of theft or incident on set.
We require the following:
•The Account Holder be listed as the Insured
•May list Company Name as the Insured, if the Company Name is listed on Credit Card used for the Hold
•Du-All Camera listed as the Certificate Holder
•The policy must be Leased/Rented Equipment or Inland Marine
•Du-All listed as Additionally Insured and Loss Payee
•All Exclusions for Theft from an Unattended Vehicle must be removed
If you need help finding insurance, we recommend:
HOW FAR IN ADVANCE DO I NEED TO SEND MY INQUIRY? / CAN I FILL OUT THE FORMS IN THE STORE?
It’s best to inquire about your gear 1-week in advance. We recommended that Non-Account Holder submit their inquiries and Account Application at least 24-hours prior to their rental. Your account needs to be completed at least 24-hours before you reserve equipment.
Unfortunately, we do not accept walk-ins and will need time to set-up your account before prepping your gear.
WHAT IS “EXCLUSION FOR THEFT FROM AN UNATTENDED VEHICLE?”
Exclusion for Theft from an Unattended Vehicle, means if someone breaks into your car and steals the equipment, the insurance company will not cover the incident. We require all Exclusions for Theft from an Unattended Vehicle be removed from your insurance policy.
INSURED LISTED ON COI
“My Company is listed as the Insured. Is that ok?”
As long as your Company’s Name is listed on the credit card you use for the hold, that is fine. If not, the Account Holder’s name must be added as the Insured.
“I’m the account holder, but would like to use my friend’s insurance.”
No. We can only accept the Account Holder’s Insurance. Another person/Company’s Insurance will not be accepted.
“I am currently in college and using my school’s insurance. Only my school can be listed as the Insured.”
We ask that the school’s Insurance Company add your name as a C./O., DBA, or listed in the description with the project’s name. We also will need the contact information for your Student Coordinator and have them provide a list of currently enrolled students in the program.
WHAT IS A HOLD?
A hold is a pre-authorization that we place on the card associated with your account. The Hold is in the amount of the Full Replacement Value of the gear. If you provide Insurance, we’ll place the hold in the amount of your Insurance’s Deductible. Depending on your bank, it takes 5-7 business days from the day you picked-up for the hold to be removed.
“If I provide Insurance, does that mean you won’t place the hold?”
No. If you provide insurance, we’ll place the hold in the amount of your Insurance’s Deductible.
I’M ON A TIGHT BUDGET, IS THERE A POSSIBILITY FOR A DISCOUNT?
Student Discounts: We don’t have a student discount, but we are willing to work with any budget.